The ACLU of Massachusetts (“ACLUM”) seeks an experienced HR Generalist to help advance the organization’s people objectives, and provide crucial support to staff throughout the employee lifecycle. The focus of this role is to execute, administer, and support human resource functions and programs, including but not limited to HR compliance, recruiting, employee on- and off-boarding, employee relations, benefits administration, leave management, and payroll support. This position reports to the Chief Operations and Talent Officer and works closely with other ACLUM colleagues to achieve departmental objectives.

The ideal candidate brings strong functional expertise with a customer service orientation, excellent systems-thinking and problem-solving skills, keen attention to detail, and a proven ability to effectively manage multiple responsibilities and meet regular deadlines. Flexibility to accommodate work outside of regular business hours when warranted is an important requirement for this role.

Essential Duties

  1. HR Compliance
  • Maintain compliance with federal and state employment laws and regulations in the execution of HR processes and practices. Complete and submit reports to related agencies and the national ACLU, as required.
  • Schedule and track completions of mandatory trainings, including safety, anti-harassment and other HR-related topics.
  • Ensure HR policy documents, the employee handbook, personnel files, and other employment-related records are current and in adherence with document retention requirements.
  • Maintain confidentiality and security of HR files and records, including those in hard copy and electronic format.
  • Keep abreast of changes in employment law and regulations, emerging technologies to enable HR processes, and other HR-related trends. Recommend operational and process improvements to enhance proactive HR management capabilities.
  1. Recruiting
  • Facilitate and support recruitment efforts and the hiring process for regular and temporary staff, fellows, and interns.
  • Work with hiring managers to draft/update position descriptions and job announcements prior to posting.
  • Post job openings on relevant sites to attract a highly qualified and diverse pool of applicants. Support hiring managers in gathering and screening applications.
  • Schedule and participate on interview panels, and provide guidance to panelists on related protocols.
  1. Employee On-boarding and Off-boarding
  • Manage logistics for employee onboarding and departures, including drafting offer and exit letters, distributing and processing new hire paperwork, scheduling exit interviews, and ensuring completion of setup and close-out activities owned by HR, IT, Office Administration, Finance and supervisors.
  • Conduct operations-related orientation for new employees, in partnership with the IT Manager, Office Administrator, and Finance.
  1. Employee Relations
  • Field employment-related inquiries from applicants, employees, and supervisors, referring complex and sensitive matters to the Chief Operations and Talent Officer.
  • Research answers to frequently asked questions, and refer employees to ACLUM’s third-party benefit providers, as needed.
  • Process requests for employment verification for current and past employees.
  • Coordinate HR-sponsored training and development activities for ACLUM staff. Facilitate sessions on select topics, schedule third-party providers to deliver specialized trainings, and gather/prepare materials for event participants.
  • Support other HR-led employee engagement initiatives, as applicable.
  1. HR Benefits Administration
  • Manage open-enrollment and ad hoc processing of health and wellness benefits for staff. Liaise with National ACLU representatives, employee benefit brokers, and other providers to administer plan enrollments, changes and terminations. Set up and update plan data in the HR information system, as needed.
  • Develop and deliver periodic communications to staff about HR benefit topics, including benefit enrollment procedures, paid time off allowances and accruals, and FSA reimbursement deadlines.
  • Field ad hoc questions from staff about health and wellness benefit options and eligibility, and general implications for payroll.
  • Process requests for employee leaves of absence and handle logistics for reasonable accommodations, as approved. Notify employees about return-to-work protocols, and assist them in the process, as needed.
  • Review employee benefit and HR invoices for accuracy, assign appropriate expense allocations, and approve them for payment by Finance.
  1. Payroll Support
  • Verify employee information from ACLUM’s HRIS and benefit provider sites to inform bi-weekly payroll processing, including utilization of paid time off, changes in coverage due to qualifying life events, and changes to 401k plan contributions.
  • Ensure payroll-related data in the HRIS is up to date, including employee compensation, benefit plan premiums, and paid time off balances. Coordinate with Finance to ensure data feeds are accurate between the HRIS and Payroll system modules.
  • Coordinate with Finance and ACLUM’s payroll administrator on matters related to tax withholdings, as needed.

Other Responsibilities

Special projects and other tasks as assigned by the Chief Operations and Talent Officer.

Qualifications, Experience and Attributes

  • Bachelor’s degree in human resources, business administration, education or related field required. SHRM-CP or similar certification a plus.
  • Minimum of three years’ experience in an HR generalist role with responsibilities across multiple human resource functions.
  • Thorough knowledge of Massachusetts state and federal employment laws and regulations.
  • Experience working in a unionized environment strongly preferred.
  • Excellent verbal and written communication skills.
  • Highly organized with keen attention to detail.
  • Strong project management skills with the ability to effectively prioritize work tasks, manage multiple responsibilities simultaneously, and meet regular deadlines.
  • Strong customer service orientation with excellent systems-thinking, problem-solving, negotiation, and conflict-resolution skills.
  • Ability to maintain confidentiality and privileged information, and exercise sound judgement in handling a variety of sensitive situations and issues.
  • Highly proficient with Microsoft Office suite applications, including Outlook, Word, Excel, PowerPoint and SharePoint
  • Proficiency with or ability to quickly learn the organization’s human resource information system (HRIS) and talent management systems.
  • Strong belief in the ACLU’s mission and work to defend and strengthen civil rights and civil liberties.
  • Commitment to diversity and inclusion. Respect for differences in race, ethnicity, age, sexual orientation, gender identity, religion, ability and socio-economic circumstance.

Key Performance Indicators

  • Delivery of timely and appropriate responses to requests for information and support from ACLUM employees
  • Maintaining confidentiality in the handling of sensitive information and situations
  • Ensuring regular compliance with HR-related regulations and requirements, including those set by governing agencies and the National ACLU
  • Delivery of daily work, as well as special assignments, in a timely manner and with consistent high quality
  • Capable contribution to the development/ improvement of processes and protocols to enable proactive HR management

Other Requirements

  • Frequent written and verbal communication 
  • Frequent and extended periods of being in a stationary position 
  • Extensive reading, preparing and analyzing information, in hard copy and electronic format
  • Flexibility to accommodate work outside of regular business hours when warranted


Salary commensurate with experience. Benefits include 401(k), medical and dental insurance, and paid vacation and holidays proportionate to work schedule.

About the ACLU of Massachusetts

The ACLU of Massachusetts (ACLUM) was founded in 1920 and is an affiliate of the American Civil Liberties Union (ACLU), a nationwide, non-profit, non-partisan membership organization that works to preserve and expand the freedoms guaranteed by the Bill of Rights. Through strategies of litigation, advocacy, public education, and grassroots activism, we strengthen and expand public understanding of racial justice, juvenile justice, LGBTQ rights (including equal marriage), women's rights, criminal justice issues, equal opportunity, free speech and assembly, privacy rights, religious liberty, students' rights, voting rights, and reproductive rights.

ACLUM is an equal opportunity/affirmative action employer and encourages women, people of color, persons with disabilities, members of the LGBTQ community, and formerly incarcerated people to apply.

This position is based in Boston, MA and eligible for a hybrid work schedule, being in-person an average of three days per week, with the ability to be in the office on any given day as needed and assigned. ACLUM has a Covid-19 vaccine mandate, and candidates receiving a job offer will be required to show proof of being fully vaccinated against COVID-19 prior to commencing employment. Exemptions to this requirement will be considered on a case-by-case basis in accordance with applicable law. Applicants should be aware that fully remote work will not be deemed a reasonable accommodation.

TO APPLY:  Applicants for this position should submit a resume, list of references, and a cover letter that best expresses their interest and unique qualifications, via email to Type the position title in the subject header. No phone calls or faxes please.